GENERAL CONTRACT TERMS AND CONDITIONS

(These General Terms and Conditions are effective from 01.10.2024.)

Please read these General Terms and Conditions before making a purchase

1. Legal notice

Contractor’s name: SPORTÉREM Kereskedelmi és Gyártó Korlátolt Felelősségű Társaság

Registered office.

Tax number: 13779740-2-43

EU Tax number: HU13779740

Bank account number: 11707024-20463186-00000000

IBAN: HU21117070242046318600000000

SWIFT: OTPVHUHB

Customer service:

Address: 1094 Budapest, Liliom utca 32.

Phone: +36 (70) 625 5575

E-mail: hello@egyedierem.hu

Storage Service Provider: Tárhely.Eu Szolgáltató Kft.

Phone: +36 1 789 2 789

E-mail: support@tarhely.eu

Postal address: 1538 Budapest, Pf.

2. 15155.eu, 15155.eu, 15155.eu, 15155.eu

• The present General Terms and Conditions (hereinafter referred to as “GTC”) define the contractual relationship between the Contractor as seller and the customer as purchaser (hereinafter referred to as “Customer”) (hereinafter collectively referred to as “Parties”) in relation to the custom-made products offered for sale by the Contractor. The present GTC shall form an integral part of all offers, orders and contracts for the manufacture and sale of Products concluded by the Contractor with its Customers.

• These GTC are permanently available (and can be downloaded and printed at any time) from the following website: egyedierem.hu/aszf.

• Acceptance of the quotation and order for the services by the Customer shall constitute acceptance in full of the terms of these GTC.

• Certain rights set out in the GTC may only be exercised by Customers who are expressly identified as consumers, pursuant to Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses. Pursuant to Section 8:1 (1) (3) of Paragraph 1 of Act V of 2013 on the Civil Code (Civil Code), a consumer is defined as a “natural person acting outside the scope of his/her profession, self-employed occupation or business activity“. We would like to draw your attention in advance to the fact that the Customer, who is considered a consumer, may not exercise his statutory right of withdrawal or right of termination pursuant to Article 29 (1) (c) of Government Decree 45/2014 (26.II.2014) in the case of non-prefabricated goods which have been produced on the basis of the consumer’s instructions or at the consumer’s express request, or in the case of goods which have been clearly tailored to the consumer.

3. Offer, order

• On the basis of an enquiry made by the Customer in person at the place of business, by telephone or electronically on the website https://specialtymedals.eu/erem-tervezo/, which enquiry shall contain details of the dimensions, quantity and production requirements of the product specified by the Customer, the Contractor shall prepare a detailed offer for the Customer free of charge, which offer shall be sent by the Contractor by e-mail or handed over to the Customer in person.

• The images displayed on the website of the products offered or of the designs previously presented to the Customer are illustrations, may differ from the reality, in some cases they are used as illustrations. The Contractor shall not be liable for any damage resulting from such discrepancies.

• The detailed offer shall be drawn up taking into account the parameters specified by the Client and shall include at least a description of the products ordered, the price of the service, the amount of the advance payment and the delivery date.

• Deadline: for normal production – We can guarantee that the deadline will be met if the production deadline communicated in the original quotation cannot be met, which is 4 weeks from the acceptance of the final design for the badge and 5 weeks for the medal. We are unable to guarantee the deadline if the Customer approves the start of production after the previously specified delivery date, resulting in a delay in production due to the Customer’s fault. In the case of priority production – We can only guarantee the deadline if the production deadline communicated in the original quotation cannot be met, which is 25 days from the date of acceptance of the final design for a badge or 30 days for a medal. We cannot guarantee any deadline if the Customer approves the start of production after the previously specified delivery date, resulting in a delay in production due to the Customer’s fault.

• If, for reasons attributable to the Customer or for reasons within his control, the Contractor is unable to perform as contractually agreed, the Contractor shall not be held liable and the Customer’s delay shall exclude the Contractor’s liability. In this case, the time limits for performance shall be extended to the extent caused by the Customer.

• The duration of the period for which the tender is binding shall be specified in the tender. If the quotation does not specify the period of time for which the quotation is binding, the period of time for which the quotation is binding shall be deemed to be 30 (thirty) calendar days after receipt of the quotation.

• The contract of engagement shall be concluded between the Parties when the Customer accepts the Contractor’s quotation without any changes and confirms it by e-mail or in writing, at the same time the agreed advance payment shall be credited in full to the Contractor’s account. The Contractor’s Contract shall enter into force on the date on which a signed copy of the Contractor’s offer, or acceptance thereof in electronic form, is received by the Contractor and at least 40 % (i.e. forty per cent) of the total Contractor’s fee has been credited to the Contractor’s bank account or paid into the cashier’s account or by credit card. The two conditions must be met for the contractor’s contract to enter into force. The Client has the possibility to correct any data entry errors before the confirmation of the quotation.

• By confirming the quotation, the Customer also acknowledges that it has requested and received detailed and sufficient information from the Contractor on the characteristics of the products covered by the contract prior to signing the order.

• If the Customer fails to pay the advance payment after the expiry of 15 (fifteen) calendar days following the expiry of the payment deadline stipulated in the advance invoice, the Contractor shall be entitled to withdraw from the contract by means of a legal declaration addressed to the Customer.

• If the Customer notifies the Contractor of an order with the same content as the quotation after the expiry of the time limit for submission of tenders, the contract shall be deemed to have been concluded if the Contractor informs the Customer thereof in writing without delay. If the Customer does not confirm the order with the content specified in the quotation, the order shall be deemed to be a new quotation. If an order other than the quotation is returned by the Customer and is deemed to be a new quotation, the Customer shall expressly draw the Contractor’s attention to the fact that a new quotation has been submitted. In the case of an order other than the quotation, the contract shall only be concluded if the Contractor expressly accepts it and sends the order confirmation to the Client.

• Any modification or amendment of the contract between the Parties shall be possible only by mutual agreement of the Parties in writing. The Customer shall not be entitled to unilaterally withdraw from or terminate the contract without the Contractor’s consent. If the Contractor has expressly agreed to the withdrawal/termination claim notified by the Client, the Client shall reimburse the Contractor the total gross contractor’s fee as set out in the contract. The Customer acknowledges that the Contractor will suffer damages if the performance of the order is delayed for reasons in the Customer’s interest. The extent of this damage shall be determined by the contracting parties in the gross amount of the contractor’s fee specified in the contract.

• The Customer acknowledges that the production is based on the parameters set out in the order and that the Contractor shall not accept any subsequent complaints in respect of these parameters.

• The Contractor reserves the right to unilaterally agree payment or delivery terms more favourable than the above for its former contractual partners.

4. Performance of the contract

• The general time limit for performance of the Contract shall be specified in the Contractor’s offer, in which it shall inform the Client. The time limit shall start on the day following the day on which the Customer has paid the above advance payment to the Contractor in full and in a certified manner. If the conditions are fully met, the Contractor shall put the ordered Product into production. The exact deadline for completion shall in all cases depend on the time within which the Contractor is able to manufacture the Product. The Contractor shall in any case inform the Customer of the exact time by e-mail or telephone. The Customer acknowledges that the general time limits for the completion of the individual products and the services ordered may differ from those stipulated in the contract. The Customer acknowledges that the deadlines communicated by the Contractor are indicative and that the Contractor is entitled to deviate from them.

• If the Contractor is unable to perform the services within 60 (sixty) days after the general delivery date specified in the order due to a permanent breakdown of the manufacturer, shortage of raw materials or other unavoidable external cause, and the Customer has been notified thereof in writing by the Contractor, the Customer shall be entitled to withdraw from the contract, with the Contractor being obliged to reimburse the Customer the advance payment of the purchase price within 15 (fifteen) working days of the notification of withdrawal.

• The Contractor shall fulfil the provisions set out in the Purchase Order subject to the provisions set out in the GTC. The Contractor shall notify the Customer by e-mail or telephone of the order status of the Product when it is ready and available for acceptance and shall indicate the date on which the Product can be accepted for delivery. The place of taking over (and at the same time of performance) shall be the Customer’s place of business as indicated above or, if the Customer has ordered the Product by delivery, the delivery address specified by the Customer. The Contractor shall retain title to the Products ordered until full payment of the Contractor’s remuneration, irrespective of the taking over. If the goods are delivered by courier service, the cost thereof shall be borne by the Customer, unless otherwise agreed by the Parties.

• If the Customer fails to take delivery of the Product within 30 (thirty) working days after the report of readiness, the Contractor shall be entitled to withdraw from the Contract due to the Customer’s breach of contract and to retain the full amount of the Contractor’s fee and advance paid by the Customer and to claim payment of the full Contractor’s fee as compensation for further damages.

• On taking over the Product, the Customer shall carry out a quantitative and visual inspection at the place of taking over. By taking delivery of the Product in quantity and quality, the Customer acknowledges that the Product is undamaged and fully complies with the order, after which the Contractor shall not be entitled to accept any complaints regarding quantity and quality. Acceptance of delivery may be refused only if the technical parameters or quantity of the product manufactured under the Purchase Order can be shown to deviate from the order. The Customer shall be responsible for providing evidence of any deviation from the order.

• Against the Contractor’s final invoice, the Customer shall pay the Contractor the remaining amount of the fee, after deduction of the advance payment made under these GTC, at the time of acceptance, but not later than 8 (eight) days after the acceptance of the delivery. The parties expressly agree that the Contractor shall be entitled to issue and transmit only electronic invoices for the transactions covered by the financial execution. Until the Contractor has fully complied with its obligation to pay the fees, the Customer shall not acquire ownership of the products already received.

• The risk of damage to the products ordered shall pass to the Customer upon receipt of the products by the Customer. If the Contractor has undertaken to deliver the products to the Customer, the risk of loss or damage shall pass to the Customer when the Customer or a third party designated by the Customer takes possession of the products. If the carrier for the delivery of the goods to the place designated by the Customer has been engaged by the Customer, the risk shall pass to the Customer when the Contractor hands over the goods to the carrier.

• The Contractor reserves the right of partial performance in respect of the products ordered.

5. Warranty, guarantee

• Warranty

In what cases may the Customer exercise its right to a warranty of conformity?

The Customer may assert a warranty of conformity claim against the Contractor in the event of defective performance by the Contractor in accordance with the rules of the Civil Code.

What rights does the Customer have under a warranty of conformity claim?

The Customer may, at its option, make the following claims under the warranty of fitness:

You may request repair or replacement, unless the claim of your choice is impossible or would involve disproportionate additional costs for the Company compared to other claims. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the expense of the Company or, as a last resort, you may withdraw from the contract. You can also transfer your right to a warranty for accessories, but you will bear the cost of the transfer, unless it was justified or the business gave a reason for it.

What is the time limit for the Customer to claim for accessories?

In the case of a consumer contract, the Customer may claim for defects in the product which existed at the time of delivery of the product within the limitation period of 2 years from the date of receipt. After the two-year limitation period, the Customer may no longer enforce its rights under the warranty. The Customer must notify the defect immediately after its discovery, but not later than 2 months after the discovery of the defect. In the case of a contract concluded with a non-consumer, the rightful claimant may assert his warranty claims within a limitation period of 1 year from the date of receipt.

Who can you assert your warranty claims against?

You can assert your warranty claims against the Company.

What are the other conditions for exercising your rights to a subsidiary warranty?

Within 6 months of performance, you can exercise your rights to a subsidiary warranty on the basis of the defect, provided that you prove that the goods or services were provided by the Supplier. However, after six months from the date of performance, you must prove that the defect which you have discovered existed at the time of performance.

• Product Warranty

What are your rights under product warranty?

In the event of a defect in movable goods (products), the customer, as a consumer, may, at his/her option, claim under either the accessories warranty or the product warranty.

What are your rights under product warranty?

As a product warranty claim, you can only claim for the repair or replacement of the defective product.

In what cases is the product defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the time limit for bringing a product warranty claim?

Only a consumer can bring a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. Once this period has elapsed, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only enforce your product warranty claim against the manufacturer or distributor of the movable good. You must prove that the product is defective if you want to claim under product warranty.

In what circumstances is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

• the product was not manufactured or put into circulation in the course of his business, or
• the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or
• the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.

The manufacturer (distributor) only needs to prove one ground for exemption.

Please note that you cannot make a warranty claim for accessories and a product warranty claim for the same defect at the same time. However, if your product warranty claim is successful, you may pursue your accessories warranty claim against the manufacturer for the replaced product or repaired part.

• Warranty

In the event that we deliver a product of a quality different from the visual design we have sent you or from the reference work available for inspection in our showroom (i.e. in the case of a visible formal discrepancy or a typographical error or a legitimate quality complaint), we can offer you the following solutions:

We will seek a compromise solution by mutual agreement to correct the product so that it meets the customer’s requirements as far as possible. In this case, the order will be considered as a perfect fulfilment. By mutual agreement, we will seek a compromise solution to correct the finished product in such a way that it partially satisfies the customer’s requirements to a satisfactory degree. In this case, a reduced price will be mutually agreed. If no bridging solution or correction is possible, the products will be remanufactured or replaced as a matter of priority. If the short time limit does not allow the product to be remanufactured, we will offer a price reduction for the defective products, corresponding to the level of the legitimate objection. If none of the above proposals is acceptable, the Customer has the right to withdraw from the purchase, refuse to accept the defective products or return them to us, in which case we will refund the purchase price already paid within 14 days.

A deviation of less than 10% of the official PANTONE scale of the painted colours is not considered a legitimate quality complaint. Any typographical error or mistake which is already indicated on the visual plan sent by us and approved by the Customer shall not constitute a legitimate complaint. In all cases, the Customer shall be responsible for this.

If the Customer sends us a ready-to-manufacture material, but the visualisation plan returned by us differs from the material sent, we shall be liable for shared responsibility, and the cost of remanufacturing shall be 50% (fifty percent) of the original price. In case of cancellation of the order, the Customer is entitled to a refund of 50 (fifty) %.

6. Liability limitation

• The Contractor shall exclude liability for any damage caused by the Customer or by the contractual or tortious acts or omissions of third parties.

• The Contractor shall be liable for direct damages caused by the breach of contract up to the net contract value. The Contractor shall not be liable to pay compensation for damage resulting from delay in performance for which it is not responsible.

• It shall not be considered a breach of contract if, for reasons beyond the control of one of the Parties (force majeure), either Party is unable to fulfil its obligations under the contract. Force majeure shall be deemed to be circumstances which are unforeseeable and beyond the control of the contracting party (e.g. war, state of war, strike, epidemic, earthquake, flood, fire, act of terrorism, terrorist threat, industrial disaster, obstruction of means of transport, embargo, governmental or legal restrictions, malfunction of telecommunications facilities, including the networks of telecommunications operators, etc.).), which are not dependent on the will of the Parties and directly prevent the Party concerned from fulfilling its contractual obligations. At the request of the other Party, the Party concerned shall provide appropriate proof of force majeure. Unless the Parties agree otherwise in writing, the contractual time limits shall be extended in proportion to the duration of the force majeure. In the event of force majeure affecting either Party, the Parties shall negotiate with a view to reaching a mutual agreement on the mitigation of damages or, in the event of force majeure, on the termination of the contract. If the duration of the force majeure exceeds 30 (thirty) calendar days, either Party shall be entitled to withdraw from the contract in writing without any adverse legal consequences, in particular without penalty or compensation, and even if it would not otherwise be entitled to do so under the contract. Before withdrawing from the contract, the Parties shall consult each other on any possible modification of the contract. If the consultation does not lead to a result within 10 (ten) working days, the possibility of withdrawing from the contract shall be opened. The Parties shall inform each other in writing of the imminent force majeure and of the occurrence and expected duration of the force majeure without delay, but no later than within 8 (eight) days. The party responsible for the delay shall be liable for any damage resulting from delayed notification of the imminent or actual force majeure.

7. Consumer complaint handling

• The Contractor’s registered office, the place of complaint handling, the mailing address, e-mail address and telephone number of its customer service are set out in Chapter 1 of the GTC.

• The Customer may communicate to the Contractor any formal complaint concerning the conduct, activity or omission of the Contractor directly related to the provision of the service only in writing. The Contractor shall promptly investigate the oral complaint and, if possible, remedy it immediately. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Contractor shall immediately make a record of the complaint and its position on the complaint and shall provide the Customer with a copy of the record in the event of an oral complaint communicated in person, or, in the event of an oral complaint communicated by telephone or other electronic communication service, at the latest at the same time as the substantive reply.

• The Contractor shall reply to the written complaint in writing within thirty days of its receipt and send it to the Customer, in particular to the e-mail address provided by the Customer. The Contractor shall state the reasons for its rejection of the complaint. If the complaint is rejected, the Contractor shall inform the Customer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The correspondence address of the competent authority or conciliation body of the Contractor’s place of establishment shall be provided.

• If any consumer disputes between the Parties are not resolved by negotiation, the Customer shall have the following means of redress.

• Complaint to the consumer protection authority: In the event of a breach of the law, the consumer may initiate proceedings before the competent government authority. In the event of a breach of the law, the consumer may initiate proceedings before the competent governmental authority. The contact details of the government offices are: https://www.kormanyhivatal.hu/hu/elerhetosegek

• Initiation of the Conciliation Body procedure: If the complaint handling activities of the Supplier have not been carried out to the satisfaction of the consumer or if the consumer’s complaint has been rejected by the Supplier, the consumer may request the free procedure of the competent territorial Conciliation Body. The procedure shall be initiated by the customer who is a consumer or the consumer at the conciliation body administered by the county chamber of commerce competent for the county in which he resides or is domiciled or, in the absence of a domicile or domicile, at the conciliation body administered by the county chamber of commerce competent for the county in which the Enterprise is established. The competent conciliation body is the conciliation body indicated in the consumer’s application, on the basis of the consumer’s request. You can find a list and contact details of the county councils on the website bekeltetes.hu, among others .

• Use of the online dispute resolution forum. On the basis of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on online dispute resolution for consumers) (hereinafter “the Regulation”), the European Commission has established an online dispute resolution platform, which is available to both consumers and traders in the event of a consumer dispute between parties to an online sales or service contract since 15 February 2016. The Regulation applies directly to traders established in the EU and established in Hungary who are involved in online sales or service contracts where a consumer dispute arises in connection with an online sales or service contract between them and a consumer. In the event of a cross-border consumer dispute with an EU online shop, the dispute will be settled in Hungary exclusively by the conciliation body run by the Budapest Chamber of Commerce and Industry, free of charge and quickly. To use the online dispute resolution platform, you must first register with the European Commission. Once registered with the European Commission, you can access the online dispute resolution platform by clicking on the following link: http://ec.europa.eu/odr. Once the page is loaded, select the language you wish to use, log in and follow the instructions on the page.

• The Customer has the right to pursue its claims arising from consumer disputes before the courts in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

• Name of the competent conciliation body in the place where the Contractor is established:

Contact details of the Budapest Conciliation Board:

1016 Budapest, Krisztina krt. 99. 1013 Krisztina Krt., III. floor. 310.

Postal address: 1253 Budapest, PO Box 10.

E-mail address: bekelteto.testulet@bkik.hu, onlinevita@bkik.hu

Fax: 06 (1) 488 21 86

Telephone: 06 (1) 488 21 31

8. Trademarks and copyright

• The trademarks appearing on the Contractor’s website are the exclusive property of the Contractor or other right holders. These trademarks may not be used, distributed or published in any way by third parties without the express prior written consent of the Contractor or the other right holders.

• The website as a whole, its graphic elements, text and technical solutions and the elements of the service are protected by copyright or other intellectual property rights (including, in particular, trademarks). The Contractor is the copyright owner of all content displayed on the website interface and in the provision of the services accessible through the website: any copyright or other intellectual property rights (including, but not limited to, all graphics and other materials, the layout and design of the website interface, the software and other solutions used, ideas and implementations).

• The saving or printing of the contents of the Website, or parts thereof, on physical or other media for private use or with the prior written consent of the Contractor is permitted. Any use other than for private purposes, such as storage in a database, transmission, publication or downloading, commercialisation, etc., is subject to the prior written consent of the Contractor.

• In addition to the rights expressly provided for in these GTC, no use of the Website or any provision of these GTC shall grant the Customer any right to use or exploit in any way any trade name or trade mark displayed on the Website. Apart from the display, temporary reproduction and private copying required for the normal use of the Website, such intellectual property may not be used or exploited in any form whatsoever without the prior written permission of the Contractor.

• The Contractor reserves all rights to all elements of its service, in particular to the domain name of the website, the associated sub-domains, all other domain names reserved by the Contractor, its sub-pages and its Internet advertising space. Any activity aimed at delisting, organising, archiving, hacking or decrypting the source codes of the Contractor’s database is prohibited, unless expressly authorised by the Contractor.

• The Contractor shall have the unrestricted and exclusive right to use any comments, suggestions or ideas submitted by the User in connection with the use of the Website, but this does not imply that any such comments, suggestions, etc. reflect the views of the Contractor. The Contractor shall be entitled to exploit, use, transmit, publish, delete, disclose, without limitation, the User’s comments without any compensation whatsoever to the User.

9. Data management

• The Contractor reserves the right to refuse an order in justified cases, in particular in the event of false or incomplete data.

• The Customer declares and accepts responsibility for the accuracy of the data provided by him in the system. The Contractor excludes any liability for any damage resulting from the provision of incorrect, false or misleading data or e-mail addresses during the purchase process. The Supplier shall be liable for performance and invoicing only in accordance with the data provided by the Customer.

• For detailed information on data protection, please refer to the “Privacy Policy” available in the footer of the website. By confirming the offer, the Customer acknowledges that he has read the contents of the Privacy Policy.

10. Final provisions

• The Contractor shall be entitled to use subcontractors, data processors and other contractual intermediaries for the performance of this contract.

• The Contractor shall be entitled to take photographs of the individually branded products made by it within the framework of the order, to display them as samples on its website, social media platforms, in newsletters or to use them publicly in any other way in connection with the promotion of its services, unless the Customer expressly requests otherwise.

• The Contractor is not a signatory to the Code of Conduct under the Unfair Commercial Practices Act and has not signed up to it.

• Contracts concluded on the basis of these GTC shall not be subject to any custom or practice established between the Parties in their previous business relationship. Furthermore, contracts concluded under these GTC shall not be based on a practice which is widely known and regularly applied in the relevant business sector by the parties to a contract of a similar nature. The present GTC and the information and other information available on the website constitute the entire content of the contract between the Parties.

• If any part of these GTC shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

• Agreements entered into under these GTC shall not be registered and shall not constitute a written contract and shall be in Hungarian.

• The Contractor shall be entitled to amend these GTC unilaterally. In the event of any amendment to the GTC, the Contractor shall notify the Customer of the changes by posting the changes on the website at least eight (8) days before the amendment comes into force. The Contractor shall not be obliged to apply the time limit set out in this clause to amendments to the GTCs where the amendment to the GTCs is required due to a change in data not affecting the Customer’s obligations.

• If the Contractor fails to exercise any right under the GTC, the failure to exercise such right shall not be deemed a waiver of such right. Any waiver of any right shall be valid only upon express written declaration to that effect. The Contractor’s failure to insist on a material term or condition of the GTC on one occasion shall not constitute a waiver of its right to insist on strict performance of that term or condition in the future.

• All statements and notifications relating to these GTC and the contract between the Parties, in particular those relating to the modification or termination of the contract, shall be made in writing. The declaration (notification) may be validly served on the other party by personal delivery (against receipt), courier, registered post or by registered letter with acknowledgement of receipt. The date of receipt shall be the date indicated on the acknowledgement of receipt, on the courier service’s acceptance sheet or on the return receipt. The declaration shall be deemed to have been received on the 5th day following its dispatch, even if it could not be delivered to the addressee because the addressee refused to accept it or did not seek or receive the document sent to him by post or moved from the address for service of the declaration provided for in this contract without prior notice to the other party. The Parties shall also accept as written notice, including in relation to any declaration concerning the amendment or termination of the contract, written statements and notices sent to the e-mail addresses provided by the Parties, and, in other matters, by e-mail.

• The Parties shall cooperate with each other during the negotiation, conclusion, duration and possible termination of the contract and shall inform each other of any material circumstances affecting the contract. The Parties shall seek to settle any disputes arising out of these GTC and the contractual relationship established by the application of these GTC and any other agreement concluded by the Parties, primarily by amicable means, out of court. If negotiations between the Parties fail to produce results, the court having jurisdiction and venue at the place where the Contractor is established shall have jurisdiction to settle any dispute arising out of the contract, unless otherwise provided for in the consumer rules.

• The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Act on the Electronic Commerce Act), and the detailed rules of contracts between consumers and businesses (Government Decree No. 45/2014 (26.II.)). Please be informed that the mandatory provisions of the relevant legislation are binding on the parties without any special stipulation.